Gallup
Summary
A 2025 Gallup survey shows Americans increasingly neutral about AI's impact, with 31% trusting businesses to use AI responsibly. Concerns persist about job market disruption.
Review
The Gallup survey provides a nuanced snapshot of American attitudes toward artificial intelligence, highlighting a shift from predominantly negative perceptions to a more balanced view. From 2023 to 2025, the percentage of Americans believing AI does more harm than good decreased from 40% to 31%, with 57% now viewing AI as having equal amounts of harm and good—a significant attitudinal transformation. The research underscores persistent concerns about AI's economic implications, with 73% of respondents believing AI will reduce total jobs over the next decade. While younger Americans show slightly more optimism about potential job creation, the overall sentiment remains cautious. The survey's key contribution lies in demonstrating the complex public perception of AI: a growing acceptance tempered by continued skepticism about technological and employment impacts. Businesses are challenged to not only showcase AI's benefits but also address ethical concerns and maintain public trust through transparent practices.
Key Points
- Trust in businesses using AI responsibly increased from 21% in 2023 to 31% in 2025
- 57% of Americans now view AI as having equal amounts of harm and good
- 73% believe AI will reduce total jobs in the next decade
- Younger Americans are slightly more optimistic about AI's potential